Break/Fix Service

Website Repair & Recovery

Fast, honest repairs when your site goes down — no long-term contracts, no retainers. The faster you can share account access, the faster your site gets fixed.

Same business-day reply No retainers or contracts You keep all your access
Website down? Something broken? Break/fix is straightforward — you've got a problem, I fix it. No retainer, no long-term contract. Here's exactly what I'll need to get started.

💼 Choosing a Service Block

Break/fix work is billed from a prepaid hour block at my standard rate. The more organized your access info is, the fewer hours it takes. First step: Purchase a service block →

2 Hours
$150 / hr
$300

Not sure how big the problem is, or just need a quick look. Good when you can describe the issue clearly and have your logins ready.

 Most common start
5 Hours
$142.50 / hr
$712.50

You have your logins ready and a clear idea of the issue. Gets most straightforward fixes done with room to spare.
10 Hours
$135 / hr
$1,350

Not sure where things are, or the problem is complex. Good starting point when you don't know what's wrong.
20 Hours
$120 / hr
$2,400

Access info is unclear, site may be hacked or need a restore from backup.
50 Hours
$105 / hr
$5,250

Everything is gone or deeply broken — a full rebuild from historical references may be required.

Unused hours can be applied to other work. Block discounts range from 5% (5 hrs) to 30% (50 hrs). View full pricing & all hour blocks →

🔍 Help Me Diagnose the Problem

Share whatever you know — even partial answers help me work faster and save you money. You don't need to know the technical cause, just describe what you're seeing.

Which of these sounds like your situation?

🌐 Site Down or Showing Errors
  • Blank page — White Screen of Death
  • "There has been a critical error"
  • "Error establishing a database connection"
  • HTTP 500, 503, or 502 Bad Gateway
  • Stuck in maintenance mode after update
  • Site looks broken — no styles loading
🔧 Broke After an Update
  • Site went down right after a WordPress, plugin, or theme update
  • Fatal error mentioning a specific plugin or file
  • Host upgraded PHP and things stopped working
  • Update got stuck and never finished
  • Plugin conflict — two plugins fighting each other
🛒 WooCommerce & Online Store
  • Cart freezing or checkout not completing
  • Payment failing (Stripe, WooPayments, PayPal)
  • Gateway stuck in test mode — real cards declined
  • Orders stuck in "Pending Payment" forever
  • Order confirmation emails not arriving
  • Product pages showing errors or 404s
📧 Email Not Working From Your Site
  • Contact form submits but nobody receives it
  • WordPress emails going to spam or disappearing
  • "SMTP connection failed" or "Could not connect" error
  • WooCommerce order, shipping, or password emails not sending
  • Affects: Contact Form 7, Gravity Forms, Fluent Forms, WPForms
📊 Marketing & Automation Not Firing
  • Mailchimp or ActiveCampaign not adding subscribers from forms
  • Welcome emails or sequences not triggering
  • Make.com or Zapier automation errors or not triggering
  • CRM (HubSpot, ActiveCampaign) not logging contacts
  • Booking or scheduling integration broken
🛡️ Hacked, Malware, or Spam
  • Site redirecting visitors to a different website
  • Google shows "This site may be hacked" in results
  • Browser warning: "Deceptive site ahead"
  • Google Search Console flagging security issues
  • Sudden traffic drop + strange pages indexed
  • Unknown admin accounts added or passwords changed
🔒 Locked Out — Can't Log In
  • Forgot WordPress admin password and reset email isn't working
  • Lost 2FA app or replaced phone
  • Too many failed attempts — account temporarily blocked
  • Someone else changed the credentials
  • Hosting account suspended or locked
🌍 Domain, Hosting & SSL
  • Browser says "Your connection is not private" (SSL expired)
  • Domain shows "This domain is for sale" or parked page
  • Site loads for some people but not others (DNS)
  • Emails bouncing after a hosting migration
  • Wrong content showing after a site move
📱 Other Platforms
  • Shopify: checkout errors, payment failure, app conflicts
  • Squarespace: form errors, SSL issues, publishing fails
  • Wix: site won't publish, payment down, app broken
  • GoDaddy Builder: SSL not activating, changes not saving
  • Joomla / Drupal: extension conflicts, admin lockout

A few quick questions — even partial answers help:

  • What is the site doing? Completely down, showing an error message, loading slowly, displaying broken content?
  • When did you first notice the problem? Do you have a rough date or timeframe?
  • When did you last see the site working normally?
  • Are your hosting and domain renewal bills current? Has anything lapsed or expired recently?
  • Have any changes been made recently — new plugins, theme updates, content edits, password changes?
  • Is there another developer or agency who has been actively working on the site?
  • Is there an error message on screen? A screenshot or copy of the exact error text is extremely helpful.
  • Do you have recent backups of the site? Do you know if automatic backups were running?
  • Do you have a list of everywhere you pay for website-related services? (hosting, domain, SSL, email, plugins, etc.)

🔑 What I'll Need From You

Every website runs on a few separate accounts — your domain registrar, your web host, and your website platform. I'll likely need access to all three. Don't worry if you're not sure where everything is — share what you know and we'll sort out the rest.

1. Your Domain Registrar

This is where you registered your domain name (e.g., yourbusiness.com) and pay a yearly renewal — usually $10–$20/year. Not always the same company as your web host. I'll need login access or to be added as a delegate/user so I can check DNS settings and nameservers if needed.

Not sure who your registrar is? Go to lookup.icann.org or whois.com, type in your domain name, and look for the "Registrar" field.
Common registrars — click to log in:

2. Your Web Hosting Account

This is where your website files actually live — the server your site is served from. You pay a monthly or yearly fee here. Sometimes the same company as your registrar (especially GoDaddy), but often separate. I'll need login credentials or to be added as a hosting account user so I can access your control panel (cPanel, Plesk, etc.).

Not sure who hosts your site? Check your email inbox for hosting invoices, or go to whoishostingthis.com and type in your domain name.
Common web hosts — click to log in:

3. Your Website Platform Login

This is the backend of your actual website — where content is edited and plugins are managed. For WordPress, this is typically yourdomain.com/wp-admin. For website builders, it's your account login for that service. I'll need an Administrator-level login. Creating a temporary admin account just for me is totally fine — and preferred.

WordPress.org vs WordPress.com? If you pay a hosting company (GoDaddy, Bluehost, etc.) and log in at yourdomain.com/wp-admin, that's self-hosted WordPress.org. If you pay wordpress.com directly, that's a different system. And if you used a website builder (Wix, Squarespace, GoDaddy Builder), your login for that service IS your platform login — no separate backend.
Common platforms — find your login: Add me as a user: